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FAQ

What do I need to hire a car?

Book your car, all you need is a credit or debit card. When you pick the car up, you’ll need Different car hire companies have different requirements, so please make sure you check the car’s terms and conditions as well.

  • Your rentalcars.com voucher / eVoucher, to show that you’ve paid for the car.
  • The main driver’s credit / debit card, with enough available funds for the car’s security deposit.
  • Each driver’s full, valid driving licence, which they’ve held for at least 12 months (often 24).
  • Your passport and any other ID the car hire company needs to see.

How old do I have to be to rent a car?

Book your car, all you need is a credit or debit card. When you pick the car up, you’ll need Different car hire companies have different requirements, so please make sure you check the car’s terms and conditions as well.

  • Your rentalcars.com voucher / eVoucher, to show that you’ve paid for the car.
  • The main driver’s credit / debit card, with enough available funds for the car’s security deposit.
  • Each driver’s full, valid driving licence, which they’ve held for at least 12 months (often 24).
  • Your passport and any other ID the car hire company needs to see.

Can I book a hire car for someone else?

Book your car, all you need is a credit or debit card. When you pick the car up, you’ll need Different car hire companies have different requirements, so please make sure you check the car’s terms and conditions as well.

  • Your rentalcars.com voucher / eVoucher, to show that you’ve paid for the car.
  • The main driver’s credit / debit card, with enough available funds for the car’s security deposit.
  • Each driver’s full, valid driving licence, which they’ve held for at least 12 months (often 24).
  • Your passport and any other ID the car hire company needs to see.

How do I find the cheapest car hire deal?

Book your car, all you need is a credit or debit card. When you pick the car up, you’ll need Different car hire companies have different requirements, so please make sure you check the car’s terms and conditions as well.

  • Your rentalcars.com voucher / eVoucher, to show that you’ve paid for the car.
  • The main driver’s credit / debit card, with enough available funds for the car’s security deposit.
  • Each driver’s full, valid driving licence, which they’ve held for at least 12 months (often 24).
  • Your passport and any other ID the car hire company needs to see.

Is additional equipment available?

Book your car, all you need is a credit or debit card. When you pick the car up, you’ll need Different car hire companies have different requirements, so please make sure you check the car’s terms and conditions as well.

  • Your rentalcars.com voucher / eVoucher, to show that you’ve paid for the car.
  • The main driver’s credit / debit card, with enough available funds for the car’s security deposit.
  • Each driver’s full, valid driving licence, which they’ve held for at least 12 months (often 24).
  • Your passport and any other ID the car hire company needs to see.

How to book on our website?

Once on the website, you will find our simulator displayed on the homepage. The simulator includes various information related to your rental like (date, time and place of the vehicle pick-up and drop-off...). The second step is to fill these various fields of the simulator, you will then see the different categories of cars displayed with prices in red, that price is the total price of your rental and not the price per day. Then follow the instructions.

How do we proceed when receiving a rental application?

Upon receipt of your rental application by our booking department, we treat it by checking availabilities on our system, and replying you by email within a maximum of 20 minutes. In our reply, either we will confirm your booking or we inform you of the unavailability of the desired vehicle on the date provided.

How do we proceed for payment?

When the confirmation of your rental is sent, you will be asked to make the payment in two steps: The first is the deposit, which is considered as a kind of advance required by our services, ensuring the accuracy of the rental application. The amount of the deposit is determined based on the total rental amount, it's paid via paypaland, and it's after the receipt of the deposit from our clients that the application is considered valid. A payment confirmation email will be sent to the client upon receipt of the deposit. The second is the remainder of the total rental amount, deducted from the deposit. It's paid when taking the car, in Euros or dirhams, depending on the choice of our clients.

And what if I do not have a paypal account?

You can use our PAYPAL payment even if you do not have a Paypal account, you just need your credit card.

Is the fuel included in the total price?

Fuel is not included in the rental. The rented comes with the fuel level left by the previous client. Upon delivery of the vehicle, the fuel level is not checked. If the fuel tank is empty, no charges are due, and if not empty, no reimbursement can be claimed.

Can I drive a rental vehicle to another country outside Morocco?

You can drive a rental car only in Morocco and never beyond the borders.

What are the rental conditions in PeakCar?

Please check Rental conditions.

What guarantees are included in the rental?

The guarantees offered by our car rental agency are the Car Damage Cover. An excess of 85 Euro is charged in case of loss or damage to the vehicle.

Are the prices valid for the whole year?

The prices displayed on the site are only the prices for the period you chose. Prices vary depending on the season (low or high). You can use our simulator to see the prices of a given period.

What happens in case of cancellation of a rental application which the deposit has already been paid?

In case of cancellation of a lease, the deposits remain with the Peakcar society and can not in any case be returned to the client, whatever the reasons for its cancellation are.

What is happening in case of failure or mechanical problem?

In case of breakdown (except accident) Peakcar offers a support service that accompanies you until the problem is solved.

What is Franchise

In an insurance policy, the Franchise is the amount that must be paid out of pocket by patient to the physician before an Insurance Company will pay any expenses. In general usage, the term Franchise may be used to describe one of several types of clauses that are used by insurance companies as a threshold for policy payments.

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